Skip to main content
All CollectionsTroubleshooting
What should I do if I can’t log in to the platform?
What should I do if I can’t log in to the platform?
Updated over 3 weeks ago

If you're having trouble logging into the Enforcity platform, follow these steps:

1. Check Your Credentials: 🧾
Ensure that your email and password are entered correctly. Double-check for typos or accidental spaces.

2. Reset Your Password: 🔄
If you've forgotten your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset it.

3. Clear Your Browser Cache: 🧹
Clear your browser’s cache and cookies as they may be causing login issues.

4. Try a Different Browser or Device: 🌐
Switch to another browser or device to see if the issue persists.


Need Additional Help? 💡

If you're still unable to log in, reach out to our support team:

  • Chat Support: 💬
    Accessible directly on our website for immediate assistance.

  • Email: 📧
    Send your issue to [email protected], and our team will help resolve it promptly.

Did this answer your question?